We provide advice by phone, email and in writing to individuals who have benefit enquiries about their entitlements, mandatory reconsiderations and appeals. This includes all benefits such as:
- Employment & Support Allowance;
- Personal Independence Payments;
- Housing Benefit;
- Universal Credit; and
- Attendance Allowance.
Our benefits advisor is always very busy, meaning that casework support and tribunal appearances are not possible.
If you have a benefits query, please call our welfare benefits helpline on 020 7791 9800 and choose option 5. Alternatively you can email us at benefits@dls.org.uk or complete the contact form which you can find here.
We aim to respond to enquiries within 3-5 days.
We kindly ask that you contact us to arrange an appointment before visiting our office, so we can make sure the right member of our team is available to support you.
If you do attend without an appointment, we will do our best to assist you. However, you may need to wait until a member of staff becomes available, and due to existing appointments and workload, we may not always be able to see you on the same day.