Welfare Benefits

PLEASE NOTE THAT DUE TO A LARGE BACKLOG OF ENQUIRIES, WE ARE UNABLE TO TAKE FURTHER ENQUIRIES BY PHONE OR EMAIL UNTIL MONDAY 21ST FEBRUARY.  WE APOLOGISE FOR THE INCONVENIENCE.  WE RECEIVE MANY ENQUIRIES AND UNFORTUNATELY HAVE VERY LIMITED RESOURCES.

We provide advice by phone, email and in writing to individuals who have benefit enquiries about their entitlements, mandatory reconsiderations and appeals. This includes all benefits such as:

  • Employment & Support Allowance;
  • Personal Independence Payments;
  • Housing Benefit;
  • Universal Credit; and
  • Attendance Allowance.

Our benefits advisor is always very busy, meaning that casework support and tribunal appearances are not possible.

If you have a benefits query, please call our welfare benefits helpline on 020 7791 9800 and choose option 5.  Alternatively you can email us at benefits@dls.org.uk or complete the contact form which you can find here.

We aim to respond to enquiries within 3-5 days.

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