MS Welfare Benefits Advisor

Post title:                      MS Welfare Benefits Advisor


Hours:                           35 hours per week (working from 11am to 7pm)

Salary:                          £27,000 per annum + 25 days annual leave pa. + public holidays


1. To provide specialist welfare benefits advice and information for people affected by Multiple Sclerosis and to minimise its financial impact. Give guidance on matters relating to welfare benefits, tax credits, Local Authority financial assistance and grants.

2. To provide feedback and insight to the MS Society on the welfare benefits advice needs of the MS community and monitor and develop the service to ensure those needs are effectively met.


Responsible to:            Chief Executive


Disability Law Service is a Disabled People’s Organisation (DPO), which means that we are user-led, with 75% of our trustees and well over 50% of our employees being disabled people.  Accordingly, we are only seeking to recruit a disabled person to this position.  We take the widest possible view of disability, and so welcome applications from those with physical or mental health impairments and those with neurodiverse conditions




Welfare Benefits Advice Line

  1. Respond to enquiries via phone, letter, email, social media and webchat within agreed set times.
  2. Assess needs of enquirers and provide relevant, up to date advice.
  3. Where appropriate provide follow-up casework for service users
  4. Provide detailed accessible information on welfare benefits and sources of financial income.
  5. Signpost and/or provide appropriate support on MS Society Services including grants, Information Resources and MS Helpline.
  6. Maintain an up-to-date knowledge of relevant changes in law and policy, undertaking training as required.
  7. Maintain up to date knowledge of law and policy in England, Wales, Northern Ireland and Scotland.
  8. Provide and review content for DLS and MS Society information resources.
  9. Maintain knowledge of MS Society work and initiatives.
  10. Monitor all enquiries, maintain comprehensive records and files in line with DLS policy. Ensure that all monitoring data and information resources meet required needs, are up to date and accurate.
  11. Provide content or review for factsheets for the DLS website, articles for MS Matters and other MS Society publications as required.


MS Society Liaison

  1. Act as a point contact for MS Helpline staff and other colleagues for specialist information on welfare benefits
  2. Attend events as requested by MS Society to promote the service, to contribute to training materials, deliver talks and training on welfare benefits.
  3. Travel across the United Kingdom meeting with stakeholders, services users and others as required.
  4. Monitor the service, prepare and produce reports, monitoring and evaluation surveys and other information as required for MS Society, DLS trustees and other stakeholders.
  5. Attend and minute relevant meetings as required.


Service Development

  1. Work to develop improvements by recommending changes with budget implications, seeking approval and implementing approved changes. Keep abreast of any identified gaps in service provision that could be addressed by expansion of this project.



  1. Develop, maintain and comply with key policies within DLS. Comply with all other policies and procedures identified within the organisation’s office manual.
  2. Participate in support and supervision sessions, annual appraisal, and DLS team meetings.
  3. Develop and maintain professional and supportive relationships with all DLS colleagues and external stakeholders as required.
  4. Take responsibility for identifying own training needs and sources of training.
  5. Carry out any other reasonable duties commensurate with the post as required from time.


This post is currently funded for two years.


The post will be based primarily at Disability Law Services office in Vauxhall, London, working in collaboration with the existing MS Benefits Advisor, the MS Legal Officer and DLS’ welfare benefits advice service.  Remote working can be considered.

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